Privacy Policy

Confidentiality and protection of personal information policy

About Us

(“Coiffure Dépôt”, “we” or “us”) is the owner of the trademark Coiffure Depot in Canada, including for the purposes of operating the Site and our business. The terms of the Policy cover all our operations through the Site, and our stores

The person responsible for the protection of personal information is:

Michel Rivest (the “ RPRP ”)

You can contact him in relation to any element arising from the Policy.

About this policy

Our privacy and privacy policy (the “ Policy ”) describes how we, through all communication channels, whether online on our website, or in person at one of our stores (the “ Site ”) collects, uses and discloses the personal information (as defined below) of its visitors (“ you ”, “ your ” or “ yours ”).

We are committed to protecting your right to privacy and recognize the importance of protecting the personal information we collect about you. We have prepared the Policy to describe to you our practices regarding the personal information we collect. In conjunction with the Policy, you should also consult our terms of use of the Site (under the “Legal Notice” tab) for a more complete understanding of the rules governing our Site, our products and our services.

By visiting our Site, purchasing our products or using our services, you acknowledge that we process your personal information in accordance with the terms of the Policy and you understand that the collection, use, retention and disclosure of your personal information is as set out in the Policy.

Right to your personal information

You have the right to make requests regarding your personal information. You can :

Review the personal information we have about you or request a copy;
Ask to update or correct it if they are inaccurate;
Request that we delete your personal information;
Opt-out of the sharing of your personal information with third parties for certain purposes, including sharing which may be defined as a sale under applicable laws;
Object to certain types of use of your personal information;
Make choices about receiving email marketing;
Tell us which cookies you want us to use when you make online purchases

These rights may vary depending on where you reside.

If you ask us to delete or stop using your personal information, we may not be able to honor this request if the information is necessary to provide our services, complete transactions relating to our products, process your payments, returns, warranties, to fulfill your order, or to comply with tax, audit or regulatory requirements.

If you would like to receive a copy of any other information we hold about you or request deletion of personal information, please contact, in writing, the RPRP using the contact details in the “Contact” section of the Policy.

Your request for access or deletion must include:

Name and postal address;
Details of your request;
Corroborating information to establish your identity (for example a copy of your passport or driving license);
Signature and date of request;
If you are applying on behalf of another person, the person's signed authorization is required

This information provided at the time of requesting access or deletion is necessary to verify your identity and we will only use it for this purpose.

Regardless of your rights, we may not be able to modify or delete certain personal information if we are required to retain it to provide you with the services you have requested or to enable us to fulfill other obligations to you , for security reasons, to comply with applicable laws or regulations, for internal business reasons or for any other valid reason.

In addition, information that you have shared with others, such as your reviews or forum postings, may remain publicly viewable, and certain copies of your information (e.g., computer records, residual copies) may remain. registered in our database, after having however been anonymized.

Information We Collect

We collect information about you in different ways:

Information you provide to us

Online ordering information

When you make a purchase on our Site, we ask you to provide us with information about your purchase such as your name, email address, shipping address, telephone number and payment information.

At the store

When you visit one of our stores, we may ask you for certain information at the point of sale or during your interaction with one of our team members. This may include payment information and other information about your purchase, including your name, email address, shipping address, and telephone number.]

Online accounts

If you register for an online account through our Site, we may ask you to provide your user name, password, email address, telephone number, payment information, product or service preferences, purchases past or your gender (optional). You are not required to create an online account to make a purchase.

If you connect your social media account to your online account, you will share certain personal information from your social media account with us, for example, your name, email address, photo, social media contact list and any other information which may be accessible to us when you connect your social media account to your online account.

Marketing communications

If you would like to receive marketing communications from us, you can do so by registering on our Site or in our stores. We will ask you to provide your email address or telephone number so that we can send you marketing materials. Likewise, from the moment you provide us with your email address to create a customer account or to track an order, we will use your email address for advertising and marketing purposes. We also collect information when you enter a contest or respond to a survey.

Communicate with us

When you contact our customer service, we collect the content of these communications and any additional information regarding the method of communication such as by telephone, SMS, email, chat or via social media platforms. For example, if you send us an email, we will collect your email address and if you send us a text message, we will collect your phone number, etc.

Loyalty and rewards programs

If you sign up for a loyalty or rewards program, we collect information such as your name, email, phone number, date of birth (optional) or mailing address in order to track your rewards, send you a birthday gift and allow you to use them on our brands.

Information We Collect From Your Interactions With Us

Website and mobile applications

When you visit any of our Site or use our mobile application, we may collect your device identifier such as IP address, as well as information about browser and settings, purchasing preferences and information about how you interact with our Site and other digital products.

Other sources

Investigations

We may collect information about you in connection with investigations of fraudulent or criminal activity on our Site and in our stores.

Other sources

We may also collect information from other sources, including, for example, joint marketing partners, data analytics companies, public databases, publicly accessible social media pages and other third parties. with whom we work.

The information we aggregate and derive

Aggregated information

We may aggregate or anonymize personal information so that it is no longer considered personal information. We do this to generate other data for our use, which we may use and disclose for any purpose.

Cookies
Strictly necessary cookies

Like many commercial websites, we also automatically collect information electronically, using cookies, commonly known as "cookies." Cookies are text files placed on your computer used to collect standard Internet registration information and visitor behavior information. Most websites, including ours, would not work very well without certain “cookies”.

These allow us to avoid system interruptions, display information, fix “bugs” and keep our site (and your account) secure. These types of cookies are often called “strictly necessary cookies”. Among other things, we use to: Balance website traffic to ensure consistent and reliable service to our customers

Limit traffic to key parts of the Site to maintain performance levels;
Facilitate your use of our Site;
Register your acceptance of the Policy, the cookies policy and the general conditions of the website, without which access to the Site is not granted.

Because they are necessary for the proper functioning of our Site, we do not offer you the possibility of deactivating them. You can delete them using your browser settings.

Please keep in mind that some features of our Site may not be available to you.

Functional cookies

Some cookies provide important services but are not strictly necessary for the functioning of our Site. These cookies use information about your interactions with us so that we can suggest products and special offers or allow you to purchase products during a live streaming event. If your shopping is interrupted, they remember where you left off and can send you a reminder. These reminders may be sent to you by email, on social media, or while you are browsing another website or device.

If you do not agree to the use of these cookies, you can tell us not to use certain cookies by using the opt-out tools we have placed on our Site.

Functional cookies are used to improve the usability of our Site, for example to:

Determine your preferences;
Save your preferred language and geographic region/country
Stay connected
Allow you to purchase a product during a live streaming session

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls. You can refuse to accept cookies by changing the settings of your Internet browser).

Here are some links to disable “cookies” in the browser you are using:

For more information on how to refuse cookies, please refer to the “Help” section of your browser or visit www.allaboutcookies.org .

The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies remain until you stop browsing and persistent cookies remain until they expire or are deleted. Most cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can visit the Digital Advertising Alliance to learn more about opting out of certain cookies.

Interest-based marketing and targeting

We may use your personal information to deliver targeted advertisements or marketing communications to you that may be of interest to you (interest-based advertising). Interest-based marketing is a way of serving ads to websites you visit and making them more relevant to you based on your interests: shared interests are grouped based on previous web browsing activity and users Web users then receive advertising that matches their shared interests. In this way, advertising can be made as relevant and useful as possible. Relevant advertisements may also be served based on the content of the website you just visited. This is called retargeting (or remarketing).

We run remarketing campaigns using the Google Ads platform to advertise across the Internet, in particular on the Google Display Network. AdWords Remarketing will display advertisements based on which segments of our website you have viewed by placing a cookie on your web browser. This cookie does not identify you in any way or provide access to your computer or mobile device, it only serves to tell other websites that you have visited a particular page and show them advertisements relating to that page . Google AdWords Remarketing allows us to tailor our marketing to better meet your needs and only display ads that are of interest to you.

If you do not wish to receive announcements from us, you can unsubscribe in several ways:

Opt out of Google's use of "cookies" by visiting Google Ads Settings.
Opt-out of the use of third-party “cookies” by visiting the following links to help you opt out of interest-based online marketing:

Network Advertising Initiative (NAI) – https://optout.networkadvertising.org/
Digital Advertising Alliance (DAA) https://optout.aboutads.info/?c=3&lang=fr
Digital Advertising Alliance Canada (DAAC) – https://youradchoices.ca/en/learn-more/

Opt out of targeted marketing from Instagram and Facebook by following the steps described in their respective privacy and cookie policies or their websites. This won't stop them from tracking you, it just means your information won't be used to serve you targeted ads.

However, in doing so:

Does not mean that the advertising of our products and services on our own websites will cease to be personalized according to your interests;
Cannot stop all online behavioral advertising because these websites apply to third-party advertising companies registered with these services;
Does not mean that there will no longer be advertising on this website or other websites you access. However, the advertising you see is likely to be less relevant to your interests;
Deleting cookies from your browser may remove your opt-out preferences, so you may need to opt-out again.
Additionally, you may opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: https://optout.aboutads.info/?c=3&lang=en
Note on Do Not Track;
“Do Not Track” is a privacy preference that users can set in their web browser. When a user activates the “Do Not Track” signal, the browser sends a message to websites asking them not to track the user. Please note that due to the lack of consistent industry enforcement on how to respond to “Do Not Track” signals, we do not change our data collection and use practices when we detect this signal from your browser. For more information on “Do Not Track,” please visit: www.allaboutdnt.org .

How we use your personal information

We use your personal information to provide you with our products and services and to operate our business. We often use the information we collect for multiple purposes. For example, if you make a purchase on our Site, we collect several types of information from you and use it in several ways:

We use your shipping address to ensure our products arrive at your doorstep.
We may also use your contact information to send you a purchase receipt.
We may review your experience on our Site to make improvements and try to tailor it to your needs.
We will also analyze the data you provide to us and your behavior on our Site to ensure that the activity is not fraudulent.
We use your purchase information for other business purposes such as accounting and financial reporting.
We may also combine information we collect from you with information we obtain from other sources. This may include your online and in-store purchase transactions and other interactions you have with us and our partners.

When you visit our Site, we have a legitimate interest in using your browsing data to improve its usability, and when you engage with us online, we have a legal duty to ensure that you do not attempt to defraud us or our clients.

If at any time you no longer wish to be contacted for marketing purposes, you can click on the link at the bottom of any promotional message or contact us using the details provided in the 'Contact' section.

Provide you with products and services

We use your information to fulfill, process and communicate with you about your orders, respond to your customer service requests, enable you to use in-store and online technologies, enroll you in rewards and loyalty and to inform you of policy or product changes that may affect you. When we use information in this way, we do so for the purpose of fulfilling a contract with you or to comply with a legal obligation.

For marketing communications and promotions

We use your personal information to send you marketing communications about our products and services, competitions and promotions. We may send you emails, postal mailings, text messages, telephone calls or social media messages that we think may be of interest to you. We will only send you marketing campaigns if you have expressly agreed to receive them. Note that you can always deactivate them at a later date.

For business reporting and providing personalized services and announcements

We use your personal information to analyze or predict our customers' preferences in order to prepare aggregated trend reports on how our digital content is used, so that we can improve our products and services. We also use your personal information to better understand you and your preferences, so that we can personalize our interactions with you and provide you with information or offers tailored to your interests. We use information in this way with your consent or because we have a legitimate interest to do so.

Allow you to participate in promotions and events

We may use your personal information to enable you to participate in events, promotions and in-store experiences. Some of them may have additional rules containing information about how we will use and disclose your personal information. We use this information for the purpose of fulfilling a contract with you or because we have a legitimate interest in doing so.

For other commercial purposes

We may use your personal information to learn more about our customers, perform data analysis, resolve problems with our technology, improve our products and services or develop new ones, to investigate and prevent fraud or other illegal activity, to enforce our website terms of use (under the “Legal Notice” tab), and to provide a more consistent experience across our brands and channels. We may also use your information when we believe it is necessary to protect the rights, property, and safety of us and our employees, customers, and others. Finally, we may be required to use your personal information to comply with applicable law, for audit purposes, or to respond to requests from government authorities. We will engage in these activities in order to fulfill a contract with you, to comply with a legal obligation, and/or because we have a legitimate interest in doing so.

Internal Use and Service-Related Use.

We use your personal information to continue to improve and develop the products and services we can offer you and to optimize your experience with us. Additionally, we use and retain information, including Personal Information, to analyze interactions and performance of our Services, and to improve, supplement or enhance our Services, or develop new products and services.

Sharing your personal information

We may share your personal information with our affiliates, with third parties who provide services to you or us, with promotional partners, with social media companies, or with other third parties, as necessary, to exercise our activities or comply with a legal obligation.

Public authorities.

We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information presented to us, or to otherwise protect our rights.

Display to other users.

Any content you post on a publicly accessible forum via our Services may be publicly displayed on our Site. You acknowledge and understand that these channels or forums are intended for public and not private mode of communication.

Information to process your purchases.

We may also share your personal information with the following third parties and for the following reasons:

With financial institutions, credit card companies, credit reference agencies and anti-fraud service providers for the purposes of payment processing and (where necessary) fraud detection.
Technical service providers, logistics, transport, delivery partners and customer support providers, to complement the contract we have with you.
Advertising and marketing partners, to help us with our marketing campaigns.
Third party service providers we use to provide services involving data processing, for example to carry out marketing initiatives or conduct customer surveys on our behalf.

Information from third parties.

We may collect information about you from third parties or supplement the information we collect from you with additional records from third parties. We also collect information from third parties to improve our ability to serve you, tailor our content for you, provide you with information we believe may be of interest to you, and to inform our business and operational decisions.

Payment Services

We make certain third-party payment service processors available to you, such as PayPal. If you wish to use one of these services, your personal information will be collected by that third party and will be subject to that third party's privacy policy. We have no control over and are not responsible for the collection, use and disclosure of your personal information by this third party.

How we protect your personal information

We implement commercially reasonable and appropriate physical, administrative and technical security measures to protect your personal information from unauthorized access, use or disclosure, loss or other breach.

Although we take these measures with respect to your personal information, no data transmission over the Internet can be guaranteed to be 100% secure. Your own driving may dictate your level of protection. As such, we cannot guarantee the security of any personal information you transmit to us. You understand that any personal information you transfer to us is done at your own risk.

Please be assured that any use or communication of your personal information complies with applicable laws.

Retention of your personal information

We will retain your personal information in our records for as long as it is necessary to fulfill the purposes for which we collected it. This includes complying with applicable laws, resolving disputes, asserting our rights and contractual agreements. If we are unable, for technical reasons, to delete certain information from our systems, we will inform you and put in place appropriate measures to prevent any further use of the data. We may use anonymized data indefinitely.

For more information on your right to erasure, please consult the article “Right to your personal information”.

Foreign visitors

The Site is hosted in the province of Quebec and is intended for users located in Quebec. However, like almost all websites, our Site is accessible to visitors from other jurisdictions.

If you are located outside of Quebec, please note that the privacy laws applicable to you may differ from those in Quebec and your personal information may be subject to access requests from governments , Canadian or Quebec courts or law enforcement. In addition, this data may be stored on servers located outside your territory of residence.

By using the Site or providing information to us, you consent to the transfer, processing, use, sharing and storage of your information, including your personal information, as set out in the Policy.

Third Party Websites and Features

The Site contains links to other websites and may include or contain certain social media or other features provided by third party platforms (i.e., the ability to share on Facebook or the “Like” button). from Facebook). These features may collect some of your personal information and may set a “cookie” to enable this feature to function properly. Use of these third-party features may involve the third-party operator providing us with certain information, including personal information. If you tap the social media icons on the Website (such as for Facebook or Instagram), we may have access to your personal information that you have provided on these third party sites or applications. Your interactions with these features or with another website are governed by the policies of the third party providing them. The Policy applies only to our Site.

Minors

The Site is not intended for persons under 13 years of age. We do not knowingly collect personal information online from visitors in this age range without parental consent. If you are the parent or guardian and believe that your child under 13 has provided us with personal information, please contact us to request deletion using the contact information provided in the “Contact” section.

Changes

The Policy comes into force on the date indicated below. We reserve the right to modify it from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons, and will post any changes on this page.

To the fullest extent permitted by applicable laws, our use of personal information is governed by the Policy in effect at the time we use the information. By accessing the Site after the modifications made to the Policy, you are deemed to have accepted these modifications.

Contact

For more information about our privacy practices, if you have any questions or concerns, or if you would like to file a complaint, please contact the RPRP at the following coordinates:

27 rue Gauthier North
Notre-Dame-des-Prairies

(450) 398-1470

Attention : Michael Rivest

Quebec,

Last updated: 2023-09-18